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Security

Nowadays data security and privacy are more important than ever before. MELP focuses on maintaining a protected and private environment for you and your employees while using our platform.

GDPR Compliance

GDPR Compliant

The General Data Protection Regulation (GDPR) is an EU privacy law that came into effect on May 25, 2018. It increased restrictions on what organisations can do with your data, as well as extended your rights to access and control how your personal data is used.

AWS

MELP hosts data in one of the most reliable and secure cloud services worldwide – Amazon Web services (AWS). Amazon’s data centers maintain the highest security requirements and have several layers of physical and operational security. It is designed to satisfy data security requirements for privacy-sensitive organizations.

2FA authentication

As an additional security layer to reduce the fraud, data, and identity loss exposure, MELP uses 2-factor authentication (2FA), provided by Amazon Cognito. Amazon Cognito complies HIPAA, PCI DSS, SOC, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO 9001 standards.

Professional indemnity and Cyber Risks insurance at Lloyd’s

Our Professional Indemnity and Cyber Risks are insured for the amount of 1 million EUR by the worldwide leading specialist insurance market Lloyd’s , which has financial strength ratings of A+ (Strong) by Standard & Poor's, AA- (Very Strong) by Fitch Ratings and A (Excellent) by A.M. Best.

Software security

Isolated environments
Infrastructure

AWS resources are configured according to the CIS AWS Foundations Benchmark.

Application architecture
Reliability

We have designed our infrastructure to be highly available and fault-tolerant. To achieve this, we have applied industry best practices such as the AWS Well-Architected Framework.

Servers Networking
Data centres

Our server infrastructure is hosted within multiple Amazon Web Services (AWS) data centers in the Dublin region, Ireland.

Storage
Isolated environments

Our production environment is fully separated from other environments that we use for development and testing – we use a separate AWS account.

Service levels and backups
Backups

Cross-account and cross-region automated backup policies are in place to keep customer data backed up in multiple AWS accounts and multiple AWS regions within the EU (Ireland and Germany).

System monitoring and alerting
Networking

The network is isolated from the outside. Administrative access is only possible via an encrypted connection and for eligible personnel.

Employee access
Employee access

Access for engineering personnel and software components is managed according to the principle of least privilege, with tight security groups and IAM policies.

Coding Testing Practices
System monitoring and alerting

Proactive monitoring tools are used for regression and threat monitoring (GuardDuty, Security Hub, CloudTrail).


Frequently asked questions

Our MELP support will create an account for you and advise the best way to set it up. Please contact us via info@melp.com or fill in the online Registration Form.
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Yes, you can. Please contact us to discuss: info@melp.com
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Not yet. But we are working on getting the best deals to share with our clients. It is coming soon, so join MELP and follow the news.
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It might take from a couple of minutes to a couple of hours depending on your needs. Steps to set up your account properly: 1. Contact us and we will create an account for your organization; 2. Configure your organization structure: create departments, company groups, employee groups; 3. Add and set up your employee benefits; […]
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