FAQ

Frequent questions and answers

How can I start using MELP?

If you want to join MELP, please contact us by filling out the registration form.

Can I take a trial?

Sure, you can. Please fill in the online registration form.

How long does it take to set up my account?

It might take from a couple of minutes to a couple of hours depending on your needs.

How many benefits can I add by using MELP?

MELP does not have a limit of benefits. So do not limit yourself if you have valuable benefits to share with your employees – do it.

What kind of employee benefits I can add by using MELP system?

Whatever you like. MELP has a versatile form for creating benefits. You can add multiple links, attach files, images, add descriptions and categories.

What is a flexible benefit?

The flexible benefit is a benefit provided by the employer to an employee, where the employee is free to decide if he or she wants this benefit or not. A good package of flexible benefits gives better opportunities to provide employees what they really need and helps to use the employer budget much more effectively.

How to change my password?

To change your password:
1. At the upper right corner next to your account name click the arrow to expand Settings
2. Click “Change password”
3. Enter your old password and set up a new password
4. Submit changes

I am an employee: how to log in and log out MELP mobile application?

To log in to the MELP app:
1. Go to Google Play or Apple Store and download MELP.com application.
2. Install the Application to your smartphone and open it
3. Read and accept terms and conditions and start using the
4. Choose login type and follow the instructions

To log out of the MELP app:
1. Click ‘More’
2. Choose to ‘Log out’

If you are facing any problems, contact your HR manager.

I am an HR manager: how to log in and log out my organisation account?

To log in to your organization account:
1. Go to melp.com/login
2. Choose login type and follow the instructions
3. Click the button to log in
If you forgot your password, you may reset or change your password: Click to reset your password.

To log out of your organization account:
1. At the upper right corner next to your account name click the arrow to expand Settings
2. Choose to log out button
To keep your account safe and protected we recommend logging out of the system after each usage.

I cannot log in to my MELP account, what should I do?

1. Check your credentials;
2. Be sure you are using the correct username and password. If you are not sure about your username, please contact your HR manager.
3. Reset your password: On the login page, you can find a link to reset your password. You have to enter your username (email address) and we will send you instructions on how to reset your password.

What is a minimum subscription term?

The minimum term of subscription term is 12 months. Contact us and let us know about your company needs and plans improving employee engagement.

Can I choose a currency to pay in?

Yes, you can choose from the following currencies: EUR, USD, GBP.

What are the payment terms?

Terms of payment are agreed in your contract, depending on your needs. Most often clients pay license fees annually.

My company billing address has been changed, what should I do?

Please contact us via email info@melp.com to report new contact details.

Where can I find more information about MELP terms of service?

You can find our terms of service here.

Does MELP provide two-factor authentication?

Yes, we do. Two-factor authentication is required by default on both an organization account and a Mobile application.

How can I protect my MELP account?

At MELP, we do everything we can to protect your organization’s account, but there are some steps that you are also supposed to follow to keep your account secure:
1. Keep your password secret. None of your co-workers should know your login information.
2. Enter your login information only on the official MELP website. If you are not sure whether you should login, go to melp.com to be safe.
3. MELP never asks for personal information, so do not answer any suspicious requests for personal information.
4. Be sure your computer and browser have antivirus software.

Can we integrate MELP with our internal CRM or Accounting system?

If your internal system is not yet integrated with MELP, we can consider doing so upon your request. Please contact us to discuss.

I'm a service provider and want to join to MELP Shop, how can I do that?

I’m a service provider and want to give a discount to all MELP Clients, how can I do that?

In which countries does MELP operate?

We currently serve customers in 17 countries, but our multi-language platform has no geographical boundaries and is available for employees anywhere. Contact us to get more information.

Is MELP available in other languages?

MELP system is available in English, Lithuanian, Russian, Latvian, Estonian, Polish, German, Czech, Ukrainian languages. However, our system allows you to create content in multiple languages, so you can select basically any language you want to have.

If you wish to have the entire MELP system in a specific language, please contact us and we might consider doing so. Let’s progress together.